All repairs are carried out in accordance with our Terms & Conditions of Repair. All repairs under warranty are subject to the terms of that warranty and, in the event of any conflict between these terms and the terms of the warranty, the terms of the warranty shall prevail.

All RMA requests must be completed on line. Failure to do so may result in the forfeit of an RMA number.

Warranty Exceptions

Pars Technology will not authorise the return and repair of any system which has modifications to the purchased specification i.e. addition/removal of components without prior consent from Pars Technology. In the event you wish to alter the system from the original specification you must contact Pars Customer Services Department to obtain a log reference for authorisation.

Pars Technology Ltd DOA period is 5 working days from date of invoice. Pars operate on a no credits offered basis. If goods are deemed faulty they will either be repaired or replaced.

Systems

If the system has been purchased through a Dealer, Company IT or Purchasing Department the customer should contact these in the first instance.

Systems - Return To Base Warranty

Customers must submit a suspected fault through the RMA procedure on line after which a technical engineer will call to clarify the details.

If a system is deemed faulty by Pars technical support team an RMA reference number will be issued. Once issued the system should be securely packaged to avoid transit damage and the issued RMA number written clearly in the outside of the box with a copy of the RMA form inside, and returned to:

Customer Services PARS Technology LTD Unit 4 Newmarket Court Kingston Milton Keynes Buckinghamshire MK10 0AQ

Once received the base unit will be booked in, repaired and be aimed to be returned within 5 working days.

Where a product becomes obsolete, PARS Technology will replace faulty goods a product of either equivalent or higher specification of the original part.

Please note that Pars cannot be held responsible for items received damaged from transit and if received as such the system will be treated as an out of warranty repair and the customer notified. Pars accept no responsibility if signed for as goods are not checked until received into technical department.

Systems - Next working day on-site warranty

On site visits can only be undertaken if the customer has purchased on-site warranty with the system at time of purchase.

To receive a next working day on-site visit for systems purchased with on-site warranty, the call or RMA request on line must be received by Pars by 12 noon.

Once our technical support department has verified the call, an engineer will usually be sent to site next working day to repair the faulty system. On-site customers are also able to have a part advanced replaced if it is not convenient for an engineer to call but if any other fault occurs as a direct result of this repair by the customer Pars will treat the call as an out of warranty repair which will incur the standard Pars Charges. An advance replacement of an item can only be undertaken if the faulty part is boxed and ready for collection upon delivery of the advance replacement.

Notebook Warranty

**Notebooks and TFT products are exempt from warranty unless greater than four (4) dead pixels are present **

Notebooks sold with RTB warranty will be dealt with as RTB. Please refer to the Terms and Conditions for Return To Base warranty.

Any notebooks purchased with Collect & Return warranty will need to be reported via our web site. Once received a notebook engineer will call to verify the problem and issue a log reference. Please note this excludes adapters and batteries, which will be dealt with as Return to Base Warranty.

This reference number must be placed clearly on the outside of the box and be ready for collection that day.

The unit must then be packaged sufficiently so as not to assume any transit damage. If damage is caused due to insufficient packaging the unit will be treated as an out of warranty repair and charged as such.

Once repaired (usually within 5 working days) the unit will be returned to the address given on the original RMA request unless we are otherwise informed in writing.

Please note regardless of the warranty purchased for the system, all batteries are classed as components and therefore treated with return to base warranty. Please also note that batteries only carry a 6-month warranty from invoice date.

Advance Replacement Warranty

For customers who qualify for an advance replacement, an RMA request should be completed on line.

Once received the department will qualify and issue a returns number and the customer will be contacted with that number. This number must then be placed on the outside of the box clearly and the parts suitable packaged so as not to sustain transit damage. If goods are received with transit damage due to insufficient packaging the customer will be charged for the advance replacement received.

The customer must ensure that the faulty or incorrect part is ready for collection upon delivery of the advanced item.

If the part returned is found to have no fault the customer will be charged for the advance replacement received along with carriage

Component Returns

Pars Technology offer as standard 12 months warranty from date of invoice for all components sold unless otherwise stated.

Please ensure that an RMA request is completed online for any suspected faulty components.

If a component is deemed faulty by Pars technical support team an RMA reference number will be issued. Once issued the system should suitably packaged so as not to sustain transit damage. If goods are received with transit damage due to insufficient packaging the goods will be rejected and the customer charged £5.00 per item plus delivery.

The issued RMA number must be written clearly in the outside of the box with a copy of the RMA form inside, and returned to:

Customer Services PARS Technology LTD Unit 4 Newmarket Court Kingston Milton Keynes Buckinghamshire MK10 0AQ

Once received the component will be booked in, repaired or replaced and returned within 5 working days in most cases.

** All monitors warranties are direct with Manufacturers.

Responsibilities

Although we make every effort not to lose any information from your hard disk, please ensure all system data is backed up prior to returning hard drives, systems or the engineer-attending site. Pars Technology will not be held responsible for any loss of information, program files etc.

Charges

No charges are applicable to goods that are within Pars Technology warranty period and are deemed to have failed due to electronic or mechanical failure.

The following charges are applicable to any goods out of the warranty period, or any goods deemed to have failed due to improper handling, misuse, packing or negligence, fluctuation of electric power, air conditioning, humidity control, accidents, abuse, misapplication faulty installation, modification or service by anyone other than Pars Technology, or any other by prior authorisation by Pars Technology, or damage attributable to other environmental conditions. Charges are subject to variation without notice. A guide to the prevailing charges is as follows:

On Customer Site

Labour @ £75.00 per hour, travel costs at 35p per mile and the cost of materials used, plus VAT.

OR

N.F.F (No Fault Found onsite) fee of £75.00, travel costs at 35p per mile plus VAT, if no hardware fault is diagnosed.

Return To Base

System & notebook Inspection fee of £35.00 is charged plus VAT for any out of warranty inspections.

Labour @ £35.00 per hour plus VAT will be charged for any out of warranty repairs done internally along with charges for the parts used.

If components received are no fault found a charge of £15.00 per item will be charged along with carriage for the return of the item.

Payment

Payment for all out of warranty repairs is by current dated cheque, credit card or bank transfer only regardless of any credit facility held. A copy of the cheque should be sent back with the authorised estimate before any repairs will commence. If the estimate is declined payment is required before the Engineer can leave the site.

Other

Where a product becomes obsolete, PARS Technology will replace faulty goods a product of either equivalent or higher specification of the original part.

If a product is received no fault found, Pars would charge £15.00 per item found not to be faulty and will charge for the carriage to return the item. This charge must be paid before the item can be returned or collected.

Technical Support available from 9.00am to 17.00pm Monday to Friday (excluding Bank Holidays)

Telephone 0870 2000 701 Email technical@pars.co.uk

Customer Services available from 9.30am to 16.00pm Monday to Friday (excluding Bank Holidays)

Telephone 0870 2000 702 Email customerservices@pars.co.uk