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1. Pay-As-You-Go regular on-site engineer visits
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Virtual IT Manager allows you to pay for your IT expertise on a pay-as-you-go basis, with a fully scalable support service including regular on-site engineer visits and telephone support right up to a total managed service solution that will encompass all of your IT requirements and leave you free to focus on teaching without any IT hassles, ensuring ICT is fully supporting your teaching objectives whilst being mindful of budgetary constraints.
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2. IT Network Site Survey & Asset Tagging
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Pars can provide a full school network health-check in order to identify problematic areas, enhance network performance and pro-actively resolve future issues as well as providing an asset tagging facility.
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3. Telephone Helpdesk Support
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Available Monday to Friday 8.30am – 5.30pm, answered by UK based Microsoft Certified System Engineers (MCSE) to ensure wherever possible we can provide a solution at first point of contact. Pars aim to answer these calls within 3 rings and in 97% of cases the engineers have resolved the issue without putting the caller on hold on transferring the call.
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4. Remote Management of IT Infrastructure
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MSCE engineers are able to dial in remotely to the school network and administer support to resolve issues; this can also be viewed live by school staff and explained over the phone to aid understanding and increase knowledge for future use.
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5. On-Line Support
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On-line support will give the school password protected access to the school’s network assets, historical and on-going support issues, IT tutorials as well as a forum for discussion with MCSE engineers and other schools, in addition to providing the latest Virus alerts and patch downloads.
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6. Priority Call Out
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Pars will provide MCSE engineers to visit the school site to rectify any IT issues, once a report is reported before 2pm Pars will do our utmost to guarantee an engineer will be on-site the next business day.
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7. On-Site Warranty
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Pars will provide on-site engineers to not only resolve issues but also work on a proactive basis to pre-empt issues i.e. Network maintenance, installation of hardware and IT training. These days can be taken up on a modular scheme and can be used for any of the modules outlined per annum:
Single Day • 6 Days • 12 Days • 24 Days
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8. Projector Maintenance Day
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Projector maintenance days are designed to increase the lifespan of the school’s projectors and therefore save money. Pars engineers will undertake a range of tasks including cleaning air filters, replacing bulbs, realignment and new installations where required.
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9. Web Development
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Pars Web-developers can assist in establishing, maintaining and supporting a school’s on-line presence, or simply provide advice on the project including e-commerce and intranet/extranet sites.
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10. Consultancy Days For IT Projects
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Pars can provide experts in a range of IT projects in order to help plan, implement and manage any scale of IT project, ensuring the school benefits from the engineer’s past experience and knowledge of forthcoming technology.
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11. Virus Protection & Data Recovery
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Despite the school’s best endeavours, occasionally the threat of a virus can be realised, to aid data and system recovery Pars engineers are available to resolve the issue.
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12. Wireless Survey
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With the growth of wireless learning, Pars engineers have been fully trained in delivering comprehensive site surveys to advise on the school’s best options.
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13. Managed Service on all PC brands
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Pars can offer a managed service on any PC brand, providing a full service to liaise with 3rd parties on behalf of the school where necessary or for the Pars engineer to provide a self-fix in order to get the system operational again through the fastest means.
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14. Delivery to Desk and Network Installation
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Pars can provide a delivery to desk option including removal of all packaging or even take this one step further by connecting systems to the school network.
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15. Disposal of Old Hardware
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As a result of the Government led initiative regarding electrical waste, Pars are now able to offer a full disposal of old hardware, the removal of data is carried out to the Department of Defence standard protocols and all equipment is re-cycled to charities and 3rd World projects.
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16. Training
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Pars are able to conduct on and off-site training courses on a range of IT topics including Interactive Whiteboard usage, Microsoft Learning Gateway and Network Management to name but a few, all training requests considered.
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